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Phia Concepts

Guest Service Coordinator

– Columbus, Ohio
Employment Type FT and/or PT

Guest Service Coordinator (Hostess + Retail Associate + Receptionist)

Guest Service Coordinator (GSC) needed for award-winning salon.  Seeking high-energy, driven, hard-working professional for a retail customer service (or manager trainee position) in one of the top salons in the state.

No salon experience necessary.

This opportunity is unparalleled for income, growth,  and learning.  Most recently, we watched one of our young professionals leave to begin her first year of college in Chicago.  She had started with us as a Guest Service Coordinator near the end of her High School Career.  By the time she left for college in Chicago, she had been able to save a significant portion of her tuition and had developed the skills to live independently and excel in her new role.

Another young professional who is serious about being a successful business owner one day began with us as a Manager Trainee, and within just over a year had secured a GM contract and achieved his dream of moving to Portland.

For success in this role:

  • Must be open to giving and receiving feedback.

  • Must be able to read body language (to tell if a client is truly happy following a service).

  • Must function well under high pressure situations (80% of a shift may go smoothly, but a late client, a stylist who is too ill to come to work, or some unexpected pressure (say, a power outage in the area), may require additional focus.

  • Must be comfortable learning and using a point-of-sale system.

  • Must be open to either early mornings (some as early as 6:30am) or late evenings (some as late as 10:30pm) or both is a plus.

Phia Salon in the Short North is an Aveda Lifestyle Salon, and Philosophi Salon in Clintonville has a gluten-sensitive environment. Phia is a 6-time Salon Today National “Salon 200” winner, and the most reviewed salon in Columbus.  Both salons are counted among the highest-rated in Columbus, OH.  Both offer a fast-paced, wellness-based, and team-oriented environment for people who are passionate about growing personally and making a difference in their workplace and community.


PT and FT Openings are paid based on performance.  Current Openings and Pay are listed below.

-Shift Leader/Shift Manager, Phia:  Not actively seeking, generally promote internally-$10.10 to $21.00 per hour.

-Shift Supervisor, Phia: Not actively seeking, generally promote internally-$9.60 to $18 per hour after training.

-Manager-Trainee, Both Salons: 1 opening- $9.10 to $16.50 per hour.

-Guest Service Coordinator(GSC), Both Salons: 2 to 4 openings.  $8.50-14 per hour.

-GSC/Barista, Philosophi: 1 to 3 openings-$8.10-14/hr. (Seems an odd title within a salon, but the Philosophi location has a small pour-over coffee bar. The salon is open in early mornings to accommodate coffee clientele and appointment booking.)  

All positions feature quarterly performance-based bonuses, top-notch education (called by one of our stylists who has years of industry experience: “hands-down the best education program in Columbus”), complimentary hair services (small product charge), discounts on retail products, and a self-paced plan for receiving promotions.  There is currently not a company health plan.  Phia offers a 401K.

If you like what you see in the websites and the quote describes the environment you’re looking for, respond to this advertisement to let us know which company interests you and we will provide instructions on your next steps. You will be receiving an email with further instructions after you submit your application. Please check your spam folder if it is not in your inbox. It has necessary information about the next steps of the process.

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  • Location
    Columbus, Ohio
  • Employment Type
    FT and/or PT
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